FAQ – Did you know…?
There are no stupid questions, and perhaps you’ll find the answer you need here.
Can I order a gift voucher?
You’ll find a wide selection of vouchers and packages on our website. You can order these easily online.
Do I have to book if I want to come to the ski arena?
You only need to book if you want to take a course. Otherwise you can just turn up.
From what age are children allowed on the slopes?
Children from the age of 3 are allowed on the slopes if accompanied by an adult.
Are children allowed on the chair lift?
- Children who are 1.10 m or taller can use the chair lift if accompanied by an adult. From 1.25 m they can also use the chair lift alone.
- Our magic carpet and platter lift can also be used by children smaller than 1.10 m.
Do I need to wear gloves on the slopes?
Yes, gloves are mandatory on the slopes. For hygiene reasons these are not available to rent. But we do have some for sale.
Do I need to wear a helmet on the slopes?
- As a general rule we always recommend wearing a helmet.
- Helmets are mandatory on our courses, in the fun park and for children up to 6 years.
Does the time keep running if I leave the slope, for example to get something to eat?
With the hourly ticket you can leave the slope as often as you like. Only the time you actually spend on the slope counts.
Where can I keep my things?
In our rental area there are lockers where you can store clothing and valuables. You can use the lockers if you have a ticket for the slopes.
Where is the toboggan run?
- You’ll find our toboggan run between the main slope and the fun park.
- Our platter lift or chair lift will take you to the top in comfort.
Will I need special clothes/shoes for tobogganing?
We recommend that you wear warm clothes and clean, sturdy shoes. We have both available to rent.
Is the children’s world – Snowy Land – always open?
When the slopes are open, Snowy Land is also open for playing.
Does the entry price include equipment rental?
The entry ticket is only for use of the ski arena. This does not include rental.
Are there discounts for seniors, school pupils, students?
Students, those doing an “FSJ” placement, school pupils from the age of 12, people with disabilities, members of the armed forces, and seniors will receive a discount when they show a valid ID.
Is there a family ticket?
Yes, with proof of family identity.
Is there a yearly/monthly ticket?
- Three-month membership card -> €129 for adults (€89 for children aged 6-12)
- Twelve-month membership card -> €349 for adults (€249 for children aged 6-12)
What should I wear in the ski arena?
It’s very cold in the ski arena (-4 degrees) so we recommend that you wear warm clothing or ski wear. You can rent jackets and trousers from us.
Which sizes are available for rent?
- We have jackets and trousers for you from size 128 to 5XL.
- There are ski boots from size 24.5 to 53; snowboard boots from size 29.5 to 52.
Is it possible to rent skis only, if I have everything else?
You can rent items individually or as a package.
Is it possible to switch from skis/snowboard to sledges? If yes, does it cost extra?
With a one-day ticket you can switch once for free.
What skis/snowboards to you have available for rent?
You can rent carving and twin-tip skis from us
Can I bring my own sledge?
Bringing your own sledge is not permitted. Of course we have a selection of sledges and Zipfl bobsleds available.
Can I get my skis or snowboard repaired on site? If yes, how much does it cost and how long does the maintenance/repair take?
Our workshop provides a ski and snowboard service. Times start at 20 minutes. Ski prices from €8.90. Snowboard prices from €9.90.
Can I buy skis, snowboards, clothing or other equipment at the Snow Dome?
We have a small selection of gloves for sale.
Do I have to reserve a table?
We recommend that you book in good time so we can guarantee that you get the place you want.
What time is the brunch?
Our popular brunch takes place every Sunday from 10.30 a.m. – 2.30 p.m.
Do I need to reserve a table for the brunch?
We recommend that you reserve. It fills up quickly, especially in winter.
Is there a joint ticket for brunch and using the slopes?
The “Brunch and Brettl’n” ticket is an attractive combination.
Do you also have vegetarian/vegan dishes?
Yes, our vegetarian and vegan dishes are specially labelled on the menu. Our service staff will be happy to advise you.
Are dogs allowed in the food areas?
Friendly dogs are very welcome.
How long do you serve food?
That depends on the day. It’s worth checking the opening times.
Do groups have to book in advance?
We recommend that you book in advance in order to avoid long waiting times.
Log cabin resort
How many people can stay in the log cabins?
Up to 6 people can stay overnight.
Are pets allowed?
Yes, we have some log cabins where dogs are welcome.
How much does a cabin cost per night?
You can stay in a cabin from €155 per night. Prices may vary according to the season.
Is breakfast included or is it possible to do our own cooking?
You can book breakfast separately for €9.50 per person. There are no cooking facilities.
Do we need to bring towels and bedding?
The beds in the cabins will be freshly made when you arrive. Towels are also provided.
When do we need to check out?
To make sure everything runs smoothly we ask our guests to check out by 11 a.m.
When do we need to check in?
Our log cabins are available from 3 p.m. Our reception is guaranteed to be staffed until 8 p.m. If you arrive later than that we will leave the key in a safe for you.
Can we drive the car right up to the cabin?
Our log cabin resort is car-free. Cars can be parked in the adjacent free car park.
Are the log cabins wheelchair-accessible?
The cabins are only partially accessible to wheelchair users.